Ordering

To sign up, simply click the signup button on the top left-hand side of Riot’s home screen and click ‘create your account’. Fill in all your required details and you’ll receive a confirmation email to activate your account. The next time you shop with us, you’ll be logged in for a faster checkout experience.

Update your contact details by signing into your online account, selecting ‘My Addresses’ and clicking ‘edit’ or ‘add a new address’. Otherwise, please don’t hesitate to contact us if you require assistance. 

Once an order has been placed, it cannot be changed online. However, if you want to change your order please contact us immediately with your order number and, if it has not yet been processed, we will update your new order asap.

If you are ordering the product online please check the product description, it will tell you if the product is ‘in-stock’.

To check if a product is available in-store, please call your local store ahead of time to check individual product availability. 

We accept the following online payment options for our website:

Card - Visa, MasterCard, American Express on our website 

Internet Banking - PayPal, Shop Pay, Google Pay and Poli 

‘Pay Later’ options - AfterPay and ZipPay 

Delivery & Shipping

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

We provide free shipping for all orders over $99 Australia-wide. For orders under $99, the shipping cost will vary depending on your location and will be provided at check-out.

Yes - order before 2pm AEST for same day dispatch on your order. This service is only available for orders within Australia.

Refunds & Returns

Yes, with the exception of notified non-returnable goods. When returning to a store you must provide proof of purchase such as a receipt, delivery invoice, or email order confirmation. Your purchase will then be exchanged or refunded onto the method you used to place your order.

We aim to process a refund onto the original payment method within two weeks of receiving the item into our warehouse.

Products

If your query is about a product you have bought from our stores, please get in touch with the store you purchased from. The telephone numbers of all our stores can be found in our Store Locator.

If you have a query or complaint about your online shopping experience, please get in touch directly using the form available on the Contact Us page. 

If products are under guarantee, please Contact Us with a copy of your order confirmation email/receipt as proof of purchase. Please also provide proof of the defect. We will then review the issue and determine if the product needs to be replaced or if the manufacturer needs to be notified for repair within the guarantee period.