Click and Collect

 · FREE service

· Contactless pick up

We offer Click & Collect. Orders can be collected the Riot warehouse in Moorabbin, VIC.

104-110 Keys Rd Moorabbin Victoria 3189.

You will be notified by email when your order is ready to collect. Our normal hours of click & collect operation are 9am – 5pm (Monday to Friday) excluding Public Holidays.

For the safety of our customers and staff please note the below requirements when collecting your click & collect order

  • All customers must check in using the QR code located on the click & collect door
  • All customers must be always wearing a face mask (bandanas/fabric scarfs are not accepted as substitutes as a face mask). If a customer is not wearing an appropriate face mask from the time, they exit their vehicle to collect their order, your pickup will be refused.

Thank you in advance for your co-operation.

 

When collecting your order from the warehouse, please bring your order confirmation email & photo ID.

 

How does click & collect work?

· Choose your products online

· Add them to your shopping cart

· Select Click & Collect as your delivery option

· You will receive an email notification confirming your order

· Collect your order! Be sure to bring your order collection notification and Photo ID.

  

How long do you hold Click & Collect Orders?

We hold Click & Collect orders for 14 days after you receive your collection notification. If you do not collect your order within 14 days, we will cancel the items and refund the order back to the payment method used when placing your order.

  

What if I need to change or cancel my order?

If you need to change or cancel your order for any reason, please contact the Customer Care team at support@riotstores.com.au. We will need to check the status of your order and advise you of the options available to best accommodate your request

 

Can I return a Click & Collect order?

To return a click & collect order, please contact our customer service team at support@riotstores.com.au.

Find out more in our Exchanges & Refunds policy www.riotstores.com.au/pages/refunds-and-returns

 

Are all products available for Click & Collect?

All items will be available for Click & Collect unless there is no stock. Click & Collect will be shown as a delivery option on the checkout page for all available items